Shipping & Returns
Shipping Options
We offer $5 standard shipping (3-7 business days) shipping to anywhere in the U.S. (including Hawaii and Alaska). For orders $50+, we provide free standard shipping (3-7 business days).
Returns
At Element Matcha, we stand behind our products and quality controls. If for any reason you are not satisfied with any Element Matcha product you purchase from elementmatcha.com or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers unless otherwise prohibited by law, the Element Matcha 30-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original end-user purchaser.
How To Claim the Guarantee
To submit a Guarantee request, please send us an email at hello@elementmatcha.com. Please have information available regarding where and when you purchased your product.
You must submit your Guarantee request within 30 days of the date of purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@elementmatcha.com and send your item to 2219 Main St. #705, Santa Monica, CA, 90405.
Return Shipping
In case your product was ordered incorrectly, you can return the unopened product to:
2219 Main St. #705, Santa Monica, CA, 90405
The cost of returning your item will be at your own expense. Shipping costs are non-refundable.
Once we receive the item, a credit will be issued.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@elementmatcha.com.
Guarantee Guidelines
Element Matcha reserves the right to verify information, require valid proof of purchase, and deny Guarantee requests at its discretion in cases of suspected fraud or if the customer has abused the Element Matcha 30-Day Satisfaction Guarantee. If you have any questions regarding whether a seller is an authorized Element Matcha seller, please contact us at support@elementmatcha.com.
*Please note: All items purchased on sale or at a reduced price through our Element Matcha Store are final sales.